RETURNS AND REFUNDS POLICY

At Smoke Toke Depot, customer satisfaction is our top priority. We understand that sometimes things don't go as planned, and we're here to make the return and refund process as smooth as possible. Please review our policy carefully to understand your rights and responsibilities when shopping with us.

Conditions for Returns

We accept returns under the following conditions:

• Defective Products: If a product is not functioning as intended or has manufacturing defects, you can return it within 30 days of receiving it.
• Wrongly Described Items: If you receive an item that does not match the description provided on our website, it qualifies for a return.

To be eligible, products must be:

• In their original packaging (where applicable).
• Accompanied by proof of purchase (e.g., order confirmation email or receipt).
• Free from damage caused by misuse or improper handling.

Exclusions from Returns

Please note the following exclusions:

• Properly Functioning Products: We do not accept returns if the product is working correctly and matches the description provided on our website.
• Change of Mind: Returns due to preference changes or buyer's remorse are not accepted.
• Damaged by the Customer: Items damaged due to user error, mishandling, or neglect are ineligible for returns.
• This warranty excludes tanks, coils, pods, and disposable vapes unless sealed in original packaging.

How to Initiate a Return

To start the return process, follow these simple steps:

1. Contact Us: Reach out to our customer support team at [insert contact email/phone] within 30 days of receiving your product. Provide the order number and details of the issue.
2. Approval: Once your return is approved, you'll receive instructions on how and where to return the product.
3. Ship the Item: Carefully package the item to prevent damage during shipping. Unless otherwise stated, you are responsible for return shipping costs.

Refunds

Once we receive your returned item, our team will inspect it and notify you of the outcome. If the return is approved, refunds will be issued via the original payment method within 7-10 business days.

Refunds will only cover the cost of the product and do not include original shipping fees unless the issue resulted from our error (e.g., a wrongly described product).

Exchange Policy

At this time, Smoke Toke Depot does not offer direct exchanges. If you wish to replace an item, please return the original product (if eligible) and place a new order for the desired item.

Non-Returnable Items

Certain items may not qualify for returns due to health, safety, or regulatory reasons. These include:

• Used or opened personal-use items.
• Clearance items are marked as final sale.

For further clarification, reach out to our customer support team.

Contact Information

If you have questions or need assistance with a return, don't hesitate to get in touch with us:

• Email: smoketokedepot@gmial.com

Address

• 5632 Van Nuys Blvd. Suite 1287
• Sherman Oaks CA 91401-4602

Risk of Loss

All products purchased from the website are made according to the terms and conditions of the contract. That means the risk of loss and title for such items passes to you upon our delivery to the carrier.