COVID-19 ANNOUNCEMENT - The good news is that we are open for business and making some changes to how we can operate to focus on the safety of our employees and all of our awesome customers! Due to the increase in high demands, our distribution center is experiencing a delay so our normal 24-72 processing hours can take up to 5 business days (not including weekends and holidays) before a package is shipped out. Once a package is ready for shipment, a Tracking email will be automatically sent out and the package will be handed off to USPS. All orders that are successfully placed will be shipped out.
NOTE: Due to COVID-19, we have noticed that USPS is experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order so we recommend waiting patiently for up to 5 business days for Tracking to update once you have received a Tracking email. You may contact your local USPS or delivery person for updates in regards to regular mailing services.
We will update you if there is any news regarding the current situation. We greatly appreciate your patience and understanding.
We greatly appreciate your continued patronage, patience, and understanding. We will share any new safety information as updates become available to us.
The standard processing time is 24-72 hours regardless of the shipping method selected. All preparation times are counted in business days. No handling on weekends or on major holidays. Any orders placed during those days will continue processing the following business day.
State Compliance: Many states have restrictions or regulations that must be followed. Please refer to the Compliance Page.
FREE DOMESTIC SHIPPING ON ORDERS OVER $75!
Free shipping will be delivered via USPS Ground (exclusions apply for each shipping option).
There is a $75 minimum purchase required; after any discounts and before any applicable taxes. This option is available on the Compliance Page for all listed U.S. states, as well as U.S. territories.
USPS (UNITED STATES POSTAL SERVICE)
USPS orders are processed Monday-Friday. All shipping methods are in business days Monday-Friday. USPS orders may be reviewed for accuracy and security.
USPS Shipping Rates:
USPS First Class (5-7 business days) - $3.95
USPS Priority (2-4 business days) - $6.95/$9.95 (for select states)
Flat Rate Shipping may take up to 14 days in transit.
Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for prolonged periods of time. Tracking information may not be updated until your package has reached your local USPS sorting facility. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of SmokeToke Depot and must be resolved by contacting USPS (see contact information below).
USPS® Customer ServiceCall 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
While we strive to offer the most effective and satisfactory service, SmokeToke Depot does not and cannot guarantee transit and delivery dates. An automatically generated email will be sent with your tracking information.
Undelivered & Lost Packages:
Undelivered or lost packages are not the responsibility of SmokeToke Depot, and any issues resulting from packages not received must be resolved by the customer with USPS. Any erroneous shipping issues must be reported. Please be aware that erroneous and incomplete address submissions inputted by the customer will cause returns, delays, and other issues that will impact the successful shipping of your package. SmokeToke Depot is not responsible for any and all costs associated with erroneous and incorrect address submissions entered by the customer.
Delivery to Shipping Forwarder:
SmokeToke Depot strives to ensure that all orders go out in brand new condition to offer the best customer experience. For customers choosing to ship their order to a mail or freight forwarding service, this guarantee is voided once the package arrives safely and undamaged with the forwarding service’s US address. These services typically repackage our products. Therefore, we cannot be held responsible for damages, missing items, and/or other issues that occur after initial delivery. Once the order has arrived safely at the shipping address provided on your order, SmokeToke Depot is no longer responsible for the delivery of and/or condition of the order, including but not limited to issues with loss, missing items, customs seizure, damages, and breakage, etc.
If any part of your order is incorrect you must email us within 48 hours of the delivery of the package. Once your claim has been submitted, reviewed, and approved, we will assist you with resolving this matter.
Order Cancellation & Changes:
SmokeToke Depot strives to provide the most expedient service to our customers. Once an order has been placed, we cannot guarantee that it can be altered, changed, or canceled upon your request. Please email our Customer Service Team at email@example.com immediately if you wish to make a change to your order.
Shipping charges are non-refundable. Refunds are only applied to items that are returned to SmokeToke Depot for inspection and review unless there are mitigating circumstances. If the return of your package incurred any type of return fees, those charges will be deducted from your refund for the returned items.
We consistently scan our website for any possible errors. However, an occasional error may occur in descriptions or pictures. Also, manufacturers might update information we are unaware of and have not had the opportunity to update. We reserve the right to correct inaccurate information and are not responsible for any errors such as typographical.